COVID-19 NOTICEWe are still processing orders as normal and Royal Mail are still working with their airline and postal/courier partners across the globe to maintain services, however there may be short delays due to workload during this busy time.
Delivery and Returns
DeliveryWe will process all orders within 1-3 working days. If you have not heard from us after 3 days please make contact as there may have been a technical problem beyond our control and we would be very disappointed if we missed a special occasion.
The delivery charge is calculated at checkout so you can see how much your delivery will be before starting the payment procedure.
Free shipping is available to the UK for orders over £20.00, US and Europe orders over £60.
Please ensure you double check your delivery address. We cannot be held responsible for items not arriving due to incomplete/incorrect postal addresses.
Please be advised if your order is to be delivered to CANADA you may be required to pay an additional tax covering the import duties upon the delivery (COD), apologies this is out of our control.
If you decide you no longer wish to keep the goods you have purchased from Simply Redheads we will refund or exchange the product(s) if you return the goods within 7 days, unopened/unused. Please note that delivery charges are not refunded. For your protection, we recommend that you use a recorded-delivery service to return items.
Without exception, we will not accept returns on open or used items, unless the item is faulty.
Where goods are faulty, or were sent in error, we will refund any postage costs you incur returning the items.
All returns should be sent with your invoice (or a copy) and details of why you are returning the item(s). Please email us for details before doing so.